Privacy notice
Last updated 10 November 2026
WoodPecker Designs only asks for the details it needs to quote, build and deliver your furniture. This notice explains what we collect, why, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
Who we are
WoodPecker Designs is a solid wood furniture maker based in Pretoria, South Africa. We are the responsible party for the personal information described here.
| hello@woodpeckerdesigns.co.za | |
| Phone | 067 827 5811 |
| Information Officer | Zander Louw, founder to be confirmed |
| Physical address | Pretoria, Gauteng street address to be added |
What we collect
- When you ask for a quote: your name, your email address or phone number, what you need, the wood you prefer, your description, and any photos or drawings you add.
- When you order: delivery address, invoicing details and anything needed to deliver or install your piece.
- When you contact us: the messages you send by email, phone or WhatsApp.
- When you visit the site: our hosting provider keeps standard technical logs (such as IP address, browser type and pages requested) to run and secure the site.
We do not use advertising or tracking cookies. The site stores one small setting in your browser so it can remember a display preference; it holds no personal information.
Why we use it
- To reply to you, prepare quotes and keep you updated on your order.
- To build, deliver and install your furniture, and to handle aftercare.
- To keep the financial and tax records the law requires.
- To send you news or offers, but only if you have agreed to it. You can opt out at any time.
We process your information because you asked us to (consent), to carry out a quote or contract with you, to comply with the law, or for our legitimate interest in running the business safely.
Who we share it with
We never sell your information. We only share it where needed with:
- Service providers who help us run the business, such as our website host (Netlify) and email provider, under confidentiality and security obligations.
- Delivery, installation or upholstery partners working on your order.
- OpenStreetMap's address search, when you type a delivery address in the shop, so we can estimate the distance from our workshop.
- Authorities, where the law requires it.
Our website host stores data on servers outside South Africa. We only use providers that protect personal information to a standard comparable to POPIA, as section 72 requires.
How long we keep it
Quote requests that do not lead to an order are deleted within 12 months. Order and invoicing records are kept for at least 5 years, as tax law requires. After that we delete or anonymise them.
How we protect it
The site runs over an encrypted (HTTPS) connection, access to our records is limited to the people who need it, and we use reputable service providers. We do not take card payments on this website. If we ever become aware of a security compromise affecting your information, we will tell you and the Information Regulator as POPIA requires.
Your rights
You may ask us, free of charge, to:
- confirm whether we hold your personal information and give you a copy of it;
- correct or delete information that is wrong, out of date or no longer needed;
- stop using your information for direct marketing, or object to other processing on reasonable grounds;
- withdraw consent you have given.
Email hello@woodpeckerdesigns.co.za with your request. Some requests for records are handled under our PAIA manual.
Complaints
Please contact us first so we can put it right. You also have the right to complain to the Information Regulator:
| Address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
|---|---|
| Phone | 010 023 5200 |
| POPIA complaints | POPIAComplaints@inforegulator.org.za |
| Website | inforegulator.org.za |
Changes
We may update this notice. The date at the top shows the latest version.