Terms and business information
Last updated 10 November 2026
These terms cover the use of this website and how quotes and orders work. Your written quote sets out the specific details of your piece and takes precedence where it differs from these terms.
Business details
As required by section 43 of the Electronic Communications and Transactions Act 25 of 2002:
| Name | WoodPecker Designs |
|---|---|
| Legal status and registration number | to be added |
| Owner or directors | Zander Louw to be confirmed |
| Physical address | Pretoria, Gauteng street address to be added |
| Address for legal notices | to be added |
| Phone | 067 827 5811 |
| hello@woodpeckerdesigns.co.za | |
| Website | woodpeckerdesigns.co.za |
| VAT status | to be confirmed |
| Industry bodies and codes of conduct | None |
Our products
Every piece is made to order in solid wood. Photos and colour previews on this site show the design. Natural timber varies in grain and colour from plank to plank, so your piece will not be identical to the pictures. Colour previews are indications only.
Quotes and prices
- Prices are in South African rand. Where a price is shown as "From" or "Price on quote", your written quote gives the final price.
- Your quote states the full price, including delivery, installation and any other costs, how long it is valid, the payment terms and the expected lead time.
- An order is confirmed when you accept the written quote and pay any deposit it asks for.
Payment
We do not take payments on this website. Payment is by EFT to the bank account on your quote or invoice. We will never ask you to pay into a different account by phone or message; if in doubt, call us first.
Delivery
Delivery is free within 50 km of Pretoria. Further afield, delivery is quoted separately. We will agree a delivery date with you once your piece is finished.
Cancellations, returns and guarantees
- Because pieces are made to your specifications, the 7-day cooling-off period for online purchases does not apply once production has started (section 42 of the ECT Act). Cancellation terms before production are set out in your quote.
- Under the Consumer Protection Act, you may return goods with a defect within six months of delivery for repair, replacement or a refund, unless the defect was caused by misuse, accident or normal wear.
- Report any damage or defect as soon as possible to hello@woodpeckerdesigns.co.za, with photos where possible.
Your records
We send your quote, invoice and order confirmation by email so you can keep and print a full record of the transaction.
Privacy and security
We handle your personal information as set out in our privacy notice and PAIA manual. The site runs over an encrypted connection and does not collect card details.
Website use
- All content on this site, including photos, designs, text and the WoodPecker logo, belongs to WoodPecker Designs or is used with permission. Please do not copy it without our written consent.
- We work to keep the information here accurate, but it may contain errors or change without notice.
- Links to other websites are for convenience; we are not responsible for their content.
Disputes
Please contact us first and we will do our best to resolve any problem. If we cannot, you may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission. These terms are governed by South African law.